These safeguards apply automatically to every online banking customer. There is nothing to enable and no extra cost.
Everything you send and receive is protected with strong encryption, in transit and at rest, so your information cannot be read by anyone but you and the bank.
A password alone is never enough. Every login is confirmed with a second step, so only you can reach your account - even if a password is exposed.
If you step away, your session ends on its own after a short period of inactivity, protecting your account on shared or unattended devices.
Our systems watch account activity continuously and flag anything unusual, so suspicious transactions can be caught and stopped quickly.
Keeping the systems that hold and move your money safe is our highest technical priority. Our defenses are layered, monitored, and independently tested.
Firewalls, network segmentation, and intrusion detection separate public services from the systems that hold sensitive data.
Our staff can reach only what their role requires. Privileged access is restricted, logged, and protected with multi-factor authentication.
Our platform is regularly scanned for vulnerabilities and tested by independent security specialists, with findings tracked to resolution.
Critical systems are monitored around the clock. Security events are logged centrally and analyzed to detect threats early.
Backup and disaster-recovery arrangements are designed to keep services available and restore them quickly if disruption occurs.
Every employee completes ongoing security training and is bound by strict confidentiality and acceptable-use obligations.
Phishing is when fraudsters use fake emails, text messages, calls, or websites that look genuine to trick you into revealing passwords, card numbers, or one-time codes. These simple habits keep you protected.
Fraudsters impersonate banks to trick you into revealing details. Knowing our boundaries helps you spot them. When in doubt, stop and contact us directly using the details below.
Our genuine online banking address begins with https:// and shows a padlock in your browser. It is https://online.bcbtci.com. Always check the address carefully before signing in.
If you think your account has been compromised, or you've received a suspicious message claiming to be from us, contact us right away using a number or address you know is genuine. Don't act on instructions in the suspicious message.
